Privacy Policy for Casino Classic in Ontario

At Casino Classic, your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use Casino Classic in Ontario. We are committed to respecting your privacy in compliance with Ontario’s gaming regulations and Canada’s federal privacy laws.

Casino Classic is operated by Apollo Entertainment Ltd., under agreement with iGaming Ontario and in accordance with the Gaming Control Act, AGCO Standards, and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Policy Applies to All Casino Classic Players in Ontario

If you reside in Ontario and use Casino Classic, this policy applies to your personal information. By continuing to use our services, you consent to the handling of your information as described here.

Information Casino Classic Collects About You

To provide a secure and responsible gaming environment, Casino Classic may collect the following types of personal data:

Identification details such as your name, birth date, and government-issued ID
Contact information including your email address, phone number, and residential address
Account activity like gameplay history, deposit/withdrawal records, and login timestamps
Financial and payment data such as banking details, credit card usage, and transaction history
Location and device data including your IP address, device type, and geolocation (to confirm you are in Ontario)
Responsible gambling data, including your self-exclusion status and personal gambling limits
Correspondence history, including messages with Casino Classic support and complaint resolution records

Casino Classic does not knowingly collect data from individuals under 19 years of age. If such information is discovered, it will be securely deleted.

Why Casino Classic Needs Your Information

Casino Classic uses your personal data for purposes directly related to secure and legal gameplay in Ontario. These purposes include:

To confirm your identity and age before granting access to Casino Classic
To create and manage your Casino Classic account
To process your deposits, withdrawals, and gaming transactions
To comply with legal and regulatory obligations, such as anti-money laundering laws and financial reporting requirements
To ensure responsible gaming, such as monitoring self-exclusion or setting limits
To investigate and prevent fraud or misuse of the Casino Classic platform
To communicate important account-related updates or offers, where permitted by law
To improve the quality, security, and performance of Casino Classic

We only collect the information necessary to meet these goals and support fair and legal online gaming.

Who Casino Classic Shares Your Data With, and Why

Casino Classic may share your information with select third parties in specific situations:

iGaming Ontario and AGCO, for legal and regulatory reporting
Trusted service providers (e.g. identity verification, payment processing, technical support), who must follow strict privacy safeguards
Law enforcement or government bodies, when required to meet legal or court-ordered obligations
Corporate affiliates or business successors, if Casino Classic is subject to merger, acquisition, or restructuring

Casino Classic will never sell your personal data to third parties for advertising or marketing purposes.

How Long Casino Classic Keeps Your Personal Data

Casino Classic will retain your personal information for only as long as necessary:

Legal records, such as financial transactions, are kept for a minimum of five years after account closure
Responsible gambling interactions and self-exclusion history are retained to uphold regulatory obligations
Customer service records are stored to support operational transparency and complaint resolution

Once data is no longer needed, Casino Classic will delete or anonymize it securely.

How Casino Classic Protects Your Information

Casino Classic takes your privacy seriously and uses modern security technologies and practices:

Data encryption for all sensitive communications and transactions
Multi-layer access control, ensuring only authorized personnel can view personal data
Routine monitoring for unauthorized access or system vulnerabilities
Secure storage systems, with both physical and digital safeguards
Employee training, ensuring privacy and security awareness across Casino Classic’s teams

While no online service can guarantee absolute security, Casino Classic is dedicated to continuously strengthening our defences.

Your Privacy Rights as a Casino Classic Player in Ontario

As a user of Casino Classic in Ontario, you have the right to:

Access the information we hold about you
Correct any incorrect or outdated data
Request restrictions on marketing communications
File a complaint about how your information is handled

To make a request or raise a privacy concern, please contact Casino Classic using the information provided below.

We aim to respond to privacy inquiries within 30 days of receipt, as required by Canadian privacy laws.

Cookies and Tracking on the Casino Classic Platform

Casino Classic uses cookies and tracking tools to:

Keep your account session active and secure
Remember your language and site preferences
Analyze how players interact with the platform
Detect unusual activity that may indicate fraud

You can control cookies through your browser settings. Disabling certain cookies may affect how Casino Classic functions for you.

Why Casino Classic Requires Identity Verification

To comply with Ontario’s laws and offer you a secure experience, Casino Classic must verify your identity through a Know Your Customer (KYC) process. This may include:

Uploading valid government-issued photo ID
Providing proof of Ontario residence
Submitting documents to verify payment method ownership
Verifying your likeness through a live photo (selfie)

Failure to complete the verification process may result in account restrictions, and your funds may be withheld until verification is successful.

Future Updates to Casino Classic’s Privacy Policy

Casino Classic may update this Privacy Policy to reflect changes in legislation, technology, or service offerings. When significant updates occur, we will notify you through our website or by email.

We recommend reviewing this Privacy Policy from time to time to stay informed about how Casino Classic protects your personal information.